I was charged for a movie, but it didn't download.
Posted by Scott Williams on 05 September 2012 10:28 AM
A: First make sure the movie hasn't been downloaded on a folder or directory that you are not familiar with. Go to the search files section and make a search for *.mp4. This will allow ou to check if the movie is in your computer or not. Also, please make sure you do not have a downloader program or Add On, since it may corrupt the download from our system.

If you have a program that manages your downloads, please disable it while downloading from our site. If its an AddOn, you may try installing a different browser that doesn't have the AddOn installed to download movies from our site. We strongly recommend Google Chrome: https://www.google.com/chrome

In case the movie hasn't been downloaded, or for some reason the download got interrupted, you may download it again free of charge within 30 minutes from the first attempt. You can check your recent downloads by clicking on My Account located at the top right corner while you are logged on.

Also, if you are prompted to select if you want to download the scene or open it, make sure to select the "download" option. The Open option will still download the scene, but in a temporary folder which your system may delete after you turn off your computer. In case you've selected the open option, we recommend that you download the movie again in a folder you know.

In case you are still having problems, please contact our support department.

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